Terms and Conditions

1. Service description

Superior AI provides custom AI design, build, deployment, and operation services to business clients ("Clients"). Our work includes — but is not limited to — AI receptionists, custom voice/chat/SMS agents, lead qualifying agents, AI-driven quote generators, and workflow automation that connects Client tools and systems. Each engagement is governed by an individual service agreement that defines scope, deliverables, and pricing.

2. Acceptable use

You agree not to use our services for any unlawful purpose, to harass others, to send unsolicited messages outside of consented programs, or in any way that violates carrier policies, platform policies, or applicable law. Clients are responsible for ensuring that the AI systems we build for them are used in compliance with all laws applicable to the Client's business and end-users.

3. Privacy

Our handling of personal information is described in our Privacy Policy at https://superiorai.us/privacy.

4. Service availability

We strive for high uptime and reliability for systems we operate. We do not guarantee uninterrupted service. Builds we deliver depend on third-party providers (telephony, language models, payment processors, calendars, CRMs, hosting platforms) that may experience outages outside our control. Where availability commitments exist, they are set out in the Client's individual service agreement.

5. Pricing and billing

Pricing for design, build, deployment, and ongoing operation is set out in each Client's service agreement. We may update standard pricing for new agreements at any time. Pricing under an executed service agreement will not change during its term except as that agreement provides. Continued use of our services after a notified pricing change constitutes acceptance of the new pricing for new work.

6. Intellectual property

All software, configuration, prompts, scripts, decision logic, training data, and documentation produced by Superior AI in the course of delivering services are the property of Superior AI LLC unless the Client's service agreement expressly transfers ownership. Where ownership is transferred to the Client, transfer takes effect upon full payment of the agreed price for that deliverable. Clients receive a non-exclusive, non-transferable right to use the deployed AI systems for the duration of the service agreement.

7. Client responsibilities

Clients are responsible for: (a) the accuracy of business information they provide for AI configuration (services, pricing, scripts, hours, jurisdictions), (b) compliance with laws applicable to their industry and end-users, (c) obtaining any consents required from their own customers (including for call recording, SMS notifications, and data processing), and (d) any actions taken by their end-users while interacting with AI systems we build.

8. Communications between Superior AI and Client

Superior AI communicates with Clients about their builds primarily by email, and occasionally by direct text message between Superior AI's contact person and the Client's designated contact. These direct Client communications are person-to-person and distinct from any consumer-facing SMS messaging program that Superior AI operates on behalf of the Client (see Section 9).

9. SMS messaging programs operated on behalf of Clients

Where a Client engagement includes an SMS workflow (for example, post-appointment review requests, appointment reminders, or notifications), Superior AI may operate the registered US A2P 10DLC messaging program used to deliver those messages, under Superior AI's own brand and campaign registrations, on behalf of the Client. Clients are responsible for collecting express written or recorded consent from end-users before any phone number is enrolled, and for ensuring the accuracy of opt-in records propagated to Superior AI.

Opt-in: end-users opt in at the Client's intake or booking touchpoint (for example, by checking an SMS-consent checkbox on the Client's new-patient or new-customer form). Only end-users whose opt-in flag is true are enrolled.

Message frequency: at most one (1) message per completed appointment or transaction, and not more than once per six (6) months per recipient.

Costs: Message and data rates may apply. Superior AI does not charge end-users for receiving messages.

Opt-out: reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT to any message to be removed from the program immediately. Reply HELP for help, or contact the Client directly using the contact details in the Client's profile or on the message landing page.

Supported carriers: messages are sent through US 10DLC infrastructure in partnership with Twilio. Supported carriers include AT&T, T-Mobile, Verizon, and most US mobile providers. Delivery is not guaranteed in all cases and depends on carrier conditions.

Privacy: SMS data handling is described in our Privacy Policy at https://superiorai.us/privacy under the SMS messaging programs section.

10. Limitation of liability

To the maximum extent permitted by law, Superior AI's liability for any claim arising out of or related to our services is limited to the amount the Client paid us in the three months preceding the event giving rise to the claim. We are not liable for indirect, incidental, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill.

11. Indemnification

The Client agrees to indemnify and hold Superior AI harmless from any claims, damages, or expenses (including reasonable attorneys' fees) arising out of (a) the Client's use or operation of AI systems we build, (b) the Client's failure to obtain required consents from its end-users, or (c) the Client's violation of any law or third-party rights.

12. Termination

Either party may terminate the service agreement on the terms set out in that agreement. We may suspend or terminate service immediately if a Client violates these Terms or applicable law, or fails to pay amounts due. On termination, both parties will reasonably cooperate to wind down active deployments and return or delete the other party's confidential information.

13. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date at the top reflects the most recent change. Material changes will be communicated to active Clients by email.

14. Governing law

Superior AI LLC is a Florida limited liability company with foreign-LLC qualification in California. These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws principles. The state and federal courts located in Florida shall have exclusive jurisdiction over any dispute arising out of or related to these Terms, except that either party may seek injunctive relief in any court of competent jurisdiction.

15. Contact

Superior AI LLC

Email: admin@superiorai.us